Privacy Policy

Last updated: August 2026

Hybrid Performance Centre Mermaid Beach ("HPC Mermaid Beach", "we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information.

1. What information we collect

Name
Email address
Phone number
Date of birth
Emergency contact details
Health and fitness information (where relevant to training, e.g. injuries or conditions that may affect participation)
Payment and billing information
Booking and attendance history
Website interaction data (e.g. form submissions)

2. How we collect your information

We collect personal information when you:

Register your interest or submit any form on our website
Sign up for a trial, class pass or membership via PushPress
Book classes or check in via PushPress
Contact us via email, phone or social media
Participate in promotions, events or surveys
Visit our website (our website does not currently use tracking cookies or analytics, but this policy will be updated if that changes)

3. Why we collect your information

Provide and manage our services
Process bookings, trials, memberships and payments
Deliver coaching and personalise your experience
Communicate with you (including updates, promotions and events)
Improve our services, programming and systems
Ensure your safety during training
Comply with legal obligations

4. Health & safety information

Where relevant, we may collect health or injury-related information to ensure safe participation in training. You are responsible for informing us of any changes to your health that may impact your ability to train.

5. Disclosure of your information

We may share your information with:

PushPress Core — our membership, booking and payment management platform
PushPress Grow — our customer relationship management (CRM) and communications platform
Payment providers processing transactions on our behalf
Contractors, coaches and staff within HPC Mermaid Beach
Professional advisors (legal, accounting)
Regulatory authorities where required by law

We do not sell your personal information.

6. Data storage & security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be stored in secure cloud-based systems operated by PushPress and other platforms used to manage bookings, memberships and communications.

7. Cookies & website tracking

Our website does not currently use tracking cookies or third-party analytics. If this changes in the future (for example, to measure advertising performance), this policy will be updated accordingly, and you will be able to adjust your browser settings to disable cookies if preferred.

8. Access & correction

You may request access to or correction of your personal information by contacting us using the details below.

9. Marketing communications

We may send you marketing communications about HPC Mermaid Beach services, offers and events. You can opt out at any time by clicking "unsubscribe" in emails, or by contacting us directly.

10. Third-party platforms

HPC Mermaid Beach uses third-party platforms, including PushPress, for bookings, memberships and payments. These platforms have their own privacy policies and we encourage you to review them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact us

Hybrid Performance Centre Mermaid Beach
2438 Gold Coast Highway, Mermaid Beach QLD
Email: hello@hybridperformancecentre.com.au
Phone: 0468 000 448